You Ask — We Answer

Common Questions

Do you offer free consultations?

Yes. We offer a free ten minute telephone consultation.

Will I speak to Hulya Mehmet?

Yes. Hulya will telephone prior to booking your appointment.
You have the opportunity to talk over any concerns you have about your child's communication prior to deciding wether you wish to book an appointment. 
Hulya receives a high number of enquiries, please be patient in waiting for her to schedule your telephone consultation.

How many children do you see at Articulate Speech and Language Therapy?

Your child is only ever seen on an individual basis.


Standard assessment takes between 60 - 90 minutes.


Therapy sessions last 45 minutes. Each therapy session is bespoke and tailored to your child's exact requirements.

Late attendance: We are unable to add on or carry over session time due to lateness.

How can I get an appointment?

  • Telephone, email or send the contact form and the therapist will be in touch. 

  • A ten minute telephone consultation is conducted. If appropriate, an assessment appointment is offered. An appointment booking link is sent via email or text message. 

  • Once your booking link is sent to your email or mobile telephone, click on the link to book the appointment online.

Where is my child seen?

  • Appointments usually take place at Hulya's therapy room, in Orpington. If you wish to be seen at Harley Street, London, please let our secretary know. 

  • School assessments take place in the educational setting, by prior written agreement, with the school.

  • Occasionally, we can offer home visits, by prior agreement / arrangement. 

  • For long distance clients, we offer consultations via Skype or FaceTime.

  • For overseas clients, please let us know your requirements and we will try our best to help. 

Written Reports

Written reports are NOT included in standard assessments.

This is to keep the cost of assessments fair for those whom do not require a report, the majority of clients do not.

Referral letters, additional written targets (e.g. for school IEP's) or telephone calls on behalf of the client may carry a fee. In such circumstances, the therapist shall always provide advance notification of potential fees.

You Ask — We Answer

Service Terms

Please ensure you read the Articulate Communication Service Terms before booking

Cancelled or missed appointments

In clinic, home visits, school visits or tele-health sessions. 


Cancellation of appointment: 48 hours notice required, otherwise £35 fee will be charged. 


Cancellation of appointment on the day of session or failure to attend: full therapy session fee will be charged or for a missed assessment, £145.


Late notice appointments: Appointments made within 48 hours of the session date.


Cancellation fees also apply to late notice appointments. 

Lateness: 15 minutes or more (without notification / agreement from the therapist) may result in a cancellation of the appointment, in which case the full treatment fee may be charged. 

The therapist will confirm request for cancellation of appointment. Failure to adhere to the policy may result in a cessation of service.


The lead therapist reserves the right, to withdraw the service, at any time, with written notification to the client.    


By using the service you are agreeing to the terms and conditions above.

Payment policy

We are pleased to offer a range of payment options including: MasterCard, Visa, American Express, Maestro, Visa Debit. Card transactions carry a 2.75% fee.


Assessment Fees


Payable online at the time of booking the initial assessment. 

Therapy Fees


Single session payment options


Cash, payable at session.


Credit or Debit card, payable at session. Card payment carries a 2.75% card transaction fee added to the session fee.

Block of therapy payment options

For clients receiving regular therapy BACS transfer will only be accepted for a 4 session (minimum) payment total, payable on the day of the first treatment session of the block.

Cash. If paying by cash you may pay session by session or for any number of sessions agreed with the therapist.


If paying by card you may pay session by session or for any number of sessions agreed with the therapist. 


Credit or Debit card payments carry a 2.75% transaction fee (added to the session cost) payable by the client. 

Refunds

​Whereby therapy ceases before the completion of a block of sessions unused session fees will be refunded to the client’s account within 5 working days via BACS.

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Contact

020 3858 0765

Address

Orpington, BR5 & Harley Street, W1G

©2018 Articulate Communication